• Home of 12 volt does not offer refunds for 'simple change of mind'
  • Returns must be made within 7 days of purchase when looking for a refund
  • Returns for refund: items must be in brand new condition and in original packaging where possible
  • Home of 12 Volt reserve the right to determine if a product has been misused or neglected and therefore refuse a refund under these terms
  • Home of 12 volt is not responsible for any freights cost or damages that may be incurred with relation to return items 
  • Home of 12 Volt will repair or replace the item if faulty and the unit will be returned to you as the customer at the expense of Home of 12 Volt. (Return postage for customer to Home of 12 Volt is borne by the customer).
  • If refunds are approved, they will be processed via the same method as the original payment (and processed via the website portal)
  • We suggest to contact our team on 08 8391 3121 to first discuss any return items prior to sending