• Updated July 2024
  • Home of 12 volt does not offer refunds for 'simple change of mind'
  • Returns must be made within 7-14 days of purchase when looking for a refund. Any returns after this point will not be accepted.
  • Returns for refund: items must be unused, and in a brand new condition and in original packaging where possible. A reduced refund amount will be offered for items returned out of original packaging.
  • Home of 12 Volt reserve the right to determine if a product has been misused or neglected and therefore refuse a refund under these terms
  • Home of 12 Volt reserve the right to refuse a refund if an item has been installed or used by the customer, then returned after.
  • Home of 12 volt is not responsible for any freights cost or damages that may be incurred with relation to return items 
  • Home of 12 Volt has the right to first repair or replace the item (if faulty) and the item will be returned to you as the customer at the expense of Home of 12 Volt if indeed found faulty or product was incorrectly sent. (Return postage for original assessment to Home of 12 Volt is borne by the customer).
  • If refunds are approved, they will be processed via the same method as the original payment (and processed via the website portal)
  • We suggest to contact our team on 08 8391 3121 to first discuss any return items prior to sending 

 

These terms and conditions and have been updated as of July 2024